FAQ

What are grades? (A, B, C, B/C?)

Grades are basically levels, and each grade decides how much each item will cost! Everything described below is, “only if applicable”. Scroll all the way to the bottom on how I specifically grade each type of item.

*All enamel pins will be graded without regard to their back, unless it is wobbly/unstable.

Do you ship worldwide?

I do ship worldwide! Apologies for the high cost, it’s out of my control! :,)

If you are a NON-US buyer, please head to my Etsy to buy something!

How can I contact you regarding my order or questions I may have?

You can reply to your order confirmation email if you have questions, and it should come back to me. This would be preferable so that I can easily find your order! If you can't for whatever reason, please email me at ttalgipins@gmail.com with your order number and question! <3

You can also just comment on my latest post if you have a question. My Instagram DMs should be your last possible option!!

When will my item be shipped?

PREORDERS:

Preorder items may take up to 1-4 months, depending on the item, while they get funded! I ask for your understanding and patience as a ton of problems can come up while items are in production.

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INSTOCKS:

Instocks may take around 10 days processing time, but I try to ship them out as soon as I possibly can! Please understand I am a student, so I have times where I am more or less busy.

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You can keep updated on what's happening by following my Instagram where I am most active (@ttalgipins), I try to post updates on preorders and shipping circumstances as often as I can!

Does your shipping include tracking?

Yes, any shipping option you choose has tracked shipping! Please check your order confirmation email ^^

What happens if my package gets lost in the mail?

I do not take responsibility for lost packages. I’m super sorry, but if your package gets lost in the mail then there’s absolutely nothing I can do. Consider contacting the shipping provider if mail goes missing!

Do you give out freebies?

I do! I give out paper stars for every order, preorder or not ^^ For preorder freebies, it depends, but I try to give out free stickers OR a free drawcard!

Hey, I received the wrong items in my mail! What should I do?

Take a picture of it straight out of the mail, and please contact me anyway you can and we can talk from there! Sorry about that ;;

How are items graded?

  • Enamel Pins

    A Grade:
    ⭐️ Highest quality in stock!
    - Faint scratches
    - Itty bitty dots
    - Underfilling of enamel
    - Glitter may be slightly uneven

    B Grade:
    ⭐️ Second best quality!
    - All of the above, but may be more noticeable
    - Small holes
    - Small dust specs
    - Slight discoloration

    C Grade:
    ⭐️ Third best quality!
    - All of the above, but may be more noticeable
    - Missing enamel
    - Slightly discolored metal

  • PC Holders

    A Grade:
    ⭐️ Highest quality in stock!
    - Faint scratches
    - Itty bitty dots
    - Slightly uneven print
    - Minor warping of plastic/textures

    B Grade:
    ⭐️ Second best quality!
    - All of the above, but may be more noticeable
    - Small dots/dust specs
    - Slight discoloration
    - More noticeable warping

    C Grade:
    ⭐️ Third best quality!
    - All of the above, but may be more noticeable

    - Small tears

    - Most noticeable warping

  • Cloth/Embroidered Items

    A Grade:
    ⭐️ Highest quality in stock!
    - Very minor embroidery issues


    B Grade:
    ⭐️ Second best quality!
    - All of the above, but may be more noticeable
    - Slight discoloration
    - Small thread bits peeking through embroidery

    C Grade:
    ⭐️ Third best quality!
    - All of the above, but may be more noticeable
    - Small tears

    - Backwards/faulty logo tags